Here are answers to some frequently asked questions! :) 

Help, I didn't receive the email to download my order!

Please check your spam folder to double-check it isn’t hiding in there before contacting me. This is the case 99% of the time. If you still can't locate it, please shoot me an email for help over on the Contact Me page.


Terms & Conditions

All of the printable instant digital downloads are ©2019 Journals to Freedom, Jenily LLC. They are for personal use only. Re-distributing the PDFs/JPGs/SVG digital files in any way violates digital copyright laws. Thank you for respecting my copyright! Read my full policy here.


What is your return policy?

Due to the nature of the printable instant digital downloads in my shop, all sales are final. Please be sure to read product listings so that you know what you are buying. I do not sell any physical items.

The exception to my refund policy is if you accidentally place a duplicate order. If this happens (shoot, I’ve done it!), I will of course refund the duplicate order. 

Discount codes cannot be applied retroactively. Please be aware of any codes and enter them before placing your order. The system only allows one coupon code per purchase.

By placing an order in this store, you agree to these terms. Read my full policy here.


How many times can I download my order?

For your convenience, I use an automated system and I have it set to unlimited downloads and there is no time limit in which you need to download your order after purchase. As long as no one abuses the system, this will never change!


Can I print as many copies as I like of your printables?

Yes, you can as long as they are for your own personal use only. You can save copies to additional computers/devices that are for your own personal use.

You may NOT re-distribute nor share the digital files in anyway.

All of my products are covered by copyright, and to share them either in the file or printed form would be a breach of copyright law.


How Do I Open Zipped Files?

After you have downloaded your files, if you are having trouble locating them, try using the search box in your computer’s file explorer. (A quick Google search can help here, if you need it.)

This is how to unzip the compressed zip file that you will receive after you have downloaded it (download link is available after purchase in your member area and is also sent to you via email):

  • If you are on a Desktop or Laptop – find the zip file that you have downloaded (check under Computer > Downloads) right-click and select "Extract All." You will be asked where you want to save your file.  You can leave the default selection (usually it’s under My Documents) or you can pick (by selecting “Browse to”) where you want the files saved. Click Extract and watch your files unzip!  Be sure to remember where they are being saved so that you can find them again! Your files are now ready to be used. If you’re a Mac user check out this tutorial. If you’re a PC user, follow this tutorial.
  • If you are on a mobile device – some mobile devices require a special app, like “File Explorer Free” to unzip the compressed file. Download the zip file, and using the file explorer app, you can extract the files and save onto your mobile device. Some mobile devices allow you to long press the zipped file icon and then click "Extract." without downloading a special app first.

 Colors may vary slightly depending on your monitor and printer. Read more download instructions here.


I downloaded the file but I can't find it on my computer!

It's probably just hiding in the Downloads folder on your computer! You can try using the search function on your computer to search for the title of the file on your computer. Search is your best friend!